SRS RETURN POLICY:
Please check your order details carefully before submitting your order online and again upon receipt of your purchase. If anything about your order is incorrect, contact SRS immediately at srs@usg.edu.
Returns will be accepted for the following reasons:
-- Damaged software
-- Defective software
-- Wrong/incompatible platform (product still sealed)
-- Wrong product (product still sealed)
Since many of our sales involve items that are not shrink-wrapped, we can usually accommodate your request for a return as long as it is requested within 14 days of receiving your order. Please send an email to srs@usg.edu and include your order number and a brief description of the problem.
For shrink-wrapped items or special order items, the SRS return policy follows software industry standards: if you select the wrong software title/platform and open the package, the software is yours to keep and is non-refundable. We do not offer refunds (partial or full) or accept returns/exchanges of any software purchases that have been opened or installed.
Email us at srs@usg.edu (include your order number and a brief description of the problem) for more information and instructions on returns that may meet these criteria. Once SRS receives your return or refund request you may be asked to send the returned package to SRS via mail. If this is the case, a refund will not be processed until your software is received. Do not return the software until you have received our approval to do so.
SRS reserves the right to deny the return or exchange of any software product. Download SRS RETURN POLICY
